As a patient experience-driven organization, all of us at Saddleback Family and Urgent Care work very hard to put you at the center of everything we do. In order to deliver the best customer service you can expect from an urgent care experience, we rely in part on you to tell us how we’re doing.
Last year, we began sending out real-time surveys immediately following an urgent care visit — you may have gotten one. The feedback we’ve received has been invaluable in helping us monitor the success of recently implemented initiatives and service improvements, such as online check-in and how much time our providers spend with each patient.
All of our staff come to work every day to make a difference, so it’s important for them to hear where they shine as well as areas where they can improve. So, we thank you for taking the time to share your experiences with us. We’re here to serve you, so if you have a suggestion, a compliment, or a concern, we want to hear from you. Your feedback helps us continue delivering the best possible care when you need it.
“Front desk and the doctor on staff were excellent. The doctor was extremely professional and empathetic. This was one of my best experiences in an urgent care clinic ever. The wait was a bit long, but they only had one doctor on staff and he was amazing!!! Good job!!! They should be a model to other urgent care providers!!!”
“I was very impressed by the amount of time given and the depth of
knowledge shown by the health care provider.”